Features are authored articles. Signals are curated summaries.

Insights

This is where we share what we’re learning.
Some pieces are written from firsthand experience. Others are short signals highlighting ideas worth paying attention to.

Signal

Bank of America Adds Generative AI to EricaAssist, Cutting Call Times by Nearly One Minute

Bank of America's generative AI upgrade to EricaAssist is cutting call times and improving real-time client service for over 18,000 employees.

Signal

AXA Rolls Out Microsoft 365 Copilot Globally as Part of Multi-Year Workplace AI Strategy

AXA's global Copilot rollout follows three years of internal AI platform development, paired with employee training and a human-oversight framework.

Signal

Starbucks Is Building AI Tools to Replace Enterprise Software — and Other Companies Are Watching

Starbucks is building internal AI tools to replace enterprise apps, and it could trigger a wave of vendor contract challenges across industries.

Signal

Agentic AI vs. Generative AI: The Practical Difference Every Enterprise Team Needs to Understand

Generative AI produces content on request. Agentic AI sets goals, plans multi-step strategies, and executes across enterprise systems autonomously. The difference has major implications for governance and risk.

Signal

Netflix Deployed Generative AI Across 300 Productions in 2026: What It Signals for Content and Advertising

Netflix has moved generative AI from isolated experiments to standard production operations across roughly 300 titles, with AI-enhanced sequences produced at half the cost of traditional methods.

Signal

Court Greenlights Generative AI for Legal Discovery: Three Key Rulings from Schulte v. LinkedIn

A federal court ruling confirms that generative AI document review tools operate under existing discovery standards, giving enterprises greater confidence in AI-assisted legal workflows.

Signal

How to Get Your Business Cited by ChatGPT and AI Search Engines in 2026

AI search engines are both the first stop and final destination for users. Here's how to measure your AI visibility and earn more citations from ChatGPT and Perplexity.

Signal

Claude's Surge in South Korea's Enterprise AI Market Ignites a Public Dispute With OpenAI

Claude's 830% spending surge and 30% card-market share in South Korea prompted OpenAI Korea to publicly dispute the data — highlighting the intensifying enterprise AI competition.

Signal

Apple's AI Transcription Tool for Genius Bar Staff Surfaces Employee Monitoring Concerns

Apple's new Genius Bar AI tool transcribes customer conversations to save staff time, but employees are concerned the data could be repurposed for performance review.

Signal

Shopify Emerges as the Infrastructure Layer for Agentic Commerce

Jefferies upgraded Shopify to Buy, calling it the infrastructure layer for agentic commerce as AI-generated orders on its platform continue to accelerate.

Signal

NVIDIA DeepStream 9.1 Brings Agentic AI to Vision Pipelines With 13 New Skills

NVIDIA DeepStream 9.1 introduces 13 agentic skills and Multi-View 3D Tracking, enabling coding agents to build and deploy multi-camera AI pipelines from plain-language prompts.

Signal

Hawaii's New AI Deepfake Laws Give Victims Legal Recourse — Up to $25K Per Content

Hawaii enacted state-level civil liability law for harmful AI deepfakes — up to $25,000 per content piece — as experts call trust the defining challenge for generative AI adoption.

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Insights

Bank of America Adds Generative AI to EricaAssist, Cutting Call Times by Nearly One Minute

AXA Rolls Out Microsoft 365 Copilot Globally as Part of Multi-Year Workplace AI Strategy

Starbucks Is Building AI Tools to Replace Enterprise Software — and Other Companies Are Watching

Agentic AI vs. Generative AI: The Practical Difference Every Enterprise Team Needs to Understand

Netflix Deployed Generative AI Across 300 Productions in 2026: What It Signals for Content and Advertising

Court Greenlights Generative AI for Legal Discovery: Three Key Rulings from Schulte v. LinkedIn

How to Get Your Business Cited by ChatGPT and AI Search Engines in 2026

Claude's Surge in South Korea's Enterprise AI Market Ignites a Public Dispute With OpenAI

Apple's AI Transcription Tool for Genius Bar Staff Surfaces Employee Monitoring Concerns

Shopify Emerges as the Infrastructure Layer for Agentic Commerce

NVIDIA DeepStream 9.1 Brings Agentic AI to Vision Pipelines With 13 New Skills

Hawaii's New AI Deepfake Laws Give Victims Legal Recourse — Up to $25K Per Content

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