Features are authored articles. Signals are curated summaries.

Insights

This is where we share what we’re learning.
Some pieces are written from firsthand experience. Others are short signals highlighting ideas worth paying attention to.

Signal

Gartner: Customers Are 3x More Likely to Use ChatGPT Than Your Brand Chatbot for Customer Service

Third-party AI tool usage has doubled while brand chatbot adoption flatlined — Gartner's 3,500-person survey reveals a widening gap in customer service AI strategy.

Signal

Starbucks Builds Internal AI to Replace $400M in Software — Microsoft, IBM, and Oracle in the Crosshairs

Starbucks is using AI-assisted coding to build in-house software replacements for Microsoft and IBM systems — part of a $2B cost reduction strategy.

Signal

OpenAI ChatGPT Work: Agentic Workplace Assistant Powered by GPT-5.6

OpenAI's ChatGPT Work uses GPT-5.6 to complete documents, spreadsheets, and reports autonomously — marking a new phase in the professional AI agent race.

Signal

Starbucks In-House AI Tools Replace Microsoft and IBM Software

Starbucks is building its own AI tools to replace Microsoft and IBM systems — part of a bid to cut a reported $400M annual software bill.

Signal

ITU Global AI Identity Standards for Autonomous Agent Accountability

The UN's ITU is developing global standards to verify the identity and trustworthiness of autonomous AI agents — a foundational step for enterprise AI deployment.

Signal

Frontier AI Models Becoming Strategic Exports: China-US Supply Chain Risk

Both the US and China are now treating frontier AI models as strategic exports — and the precedent could reshape how businesses manage AI dependency.

Signal

OpenAI ChatGPT Work: Agentic Workplace Assistant Powered by GPT-5.6

OpenAI's ChatGPT Work uses GPT-5.6 to complete documents, spreadsheets, and reports autonomously — marking a new phase in the professional AI agent race.

Signal

Starbucks In-House AI Tools Replace Microsoft and IBM Software

Starbucks is building its own AI tools to replace Microsoft and IBM systems — part of a bid to cut a reported $400M annual software bill.

Signal

Frontier AI Models Becoming Strategic Exports: China-US Supply Chain Risk

Both the US and China are now treating frontier AI models as strategic exports — and the precedent could reshape how businesses manage AI dependency.

Signal

ITU Global AI Identity Standards for Autonomous Agent Accountability

The UN's ITU is developing global standards to verify the identity and trustworthiness of autonomous AI agents — a foundational step for enterprise AI deployment.

Signal

OpenAI GPT-Live Enables Real-Time Two-Way Voice Conversations With Full-Duplex Architecture

OpenAI GPT-Live eliminates turn-based delay in voice mode — the model can listen and speak simultaneously, with real-time translation launching July 8 for all users.

Signal

SoFi Deploys AI Tools Coach and Composer to Drive Personalized Member Engagement

SoFi new AI tools Coach for debt management and Composer for automated investing achieved a 70% action rate in early testing as the company grows to 14.7M members.

Ready to move with clarity?

Insights

Gartner: Customers Are 3x More Likely to Use ChatGPT Than Your Brand Chatbot for Customer Service

Starbucks Builds Internal AI to Replace $400M in Software — Microsoft, IBM, and Oracle in the Crosshairs

OpenAI ChatGPT Work: Agentic Workplace Assistant Powered by GPT-5.6

Starbucks In-House AI Tools Replace Microsoft and IBM Software

ITU Global AI Identity Standards for Autonomous Agent Accountability

Frontier AI Models Becoming Strategic Exports: China-US Supply Chain Risk

OpenAI ChatGPT Work: Agentic Workplace Assistant Powered by GPT-5.6

Starbucks In-House AI Tools Replace Microsoft and IBM Software

Frontier AI Models Becoming Strategic Exports: China-US Supply Chain Risk

ITU Global AI Identity Standards for Autonomous Agent Accountability

OpenAI GPT-Live Enables Real-Time Two-Way Voice Conversations With Full-Duplex Architecture

SoFi Deploys AI Tools Coach and Composer to Drive Personalized Member Engagement

Ready to move
with clarity?