Features are authored articles. Signals are curated summaries.

Insights

This is where we share what we’re learning.
Some pieces are written from firsthand experience. Others are short signals highlighting ideas worth paying attention to.

Signal

Webscale Builds AI-Powered Executive Strategy Platform Designed for Business Leaders, Not Developers

Webscale is building an AI platform for business executives, centering on virtual assistant Baaji, which analyzes operational challenges and guides strategic decisions.

Signal

FDA's Agency-Wide AI Strategy Is in Flux After Its Biggest Champion Steps Down

The FDA built an agency-wide AI program under Commissioner Makary. His departure has experts worried about a return to fragmented, siloed AI use.

Signal

Meta Deploys Facial Recognition to Verify Real Humans on Facebook as AI-Generated Fraud Surges

Meta is rolling out a free facial recognition verification badge on Facebook to fight the surge in AI-generated fake profiles and automated scam accounts.

Signal

QVC Hosts Vote 80% to Unionize, With Generative AI at the Center of Their Concerns

QVC hosts voted 80% to unionize with SAG-AFTRA, driven by concerns over generative AI use of their images and voices without consent or pay.

Signal

Sam's Club Requires Every AI Tool to Increase Human Interaction, Not Replace It

Sam's Club won't adopt an AI tool unless it increases human conversation on the floor. CPO Claire MacIntyre explains the framework at Semafor's World of Work.

Signal

Japan Generative AI Adoption Crosses 50% for First Time, Revealing Deep Generational and Global Gaps

Japan crossed the 50% generative AI adoption mark for the first time, driven by young users, but still lags China by nearly 35 points.

Signal

IBM Bets on Trust and Governance as Arvind Krishna Overhauls Its Enterprise AI Go-to-Market

IBM is repositioning itself as the trusted enterprise AI partner with a new go-to-market strategy, Forward Deployed Engineers, and a $10B quantum investment horizon.

Signal

Amazon Trims AGI Unit While Committing $200B to AI Infrastructure in 2026

Amazon trimmed its AGI team while doubling down on $200B in AI infrastructure spend — a sign that big AI bets are about focus, not headcount.

Signal

Bank of America Deploys Generative AI in EricaAssist to Support 18,000 Customer Service Reps

Bank of America upgraded EricaAssist with generative AI, giving 18,000 reps real-time call guidance — surfacing insights without interrupting the conversation.

Signal

UAE Ministry of Finance Hits 97% First-Contact Resolution After Deploying Generative AI in Call Centre

The UAE Ministry of Finance used generative AI to resolve 97% of calls on first contact and cut average wait time to 8 seconds — beating every H1 2026 target.

Signal

Hippo Insurance Achieves 90% Company-Wide AI Adoption in 30 Days Using Claude

Hippo rolled out Claude to every team and hit 90% employee adoption in the first month — with 60% of staff reporting two or more hours saved per week.

Signal

Cigna AI Program Targets $200M in Healthcare Savings by Connecting Patients to Clinicians Faster

Cigna is using AI to find high-risk patients earlier and connect them to care — projecting $200M in medical cost savings over three years.

Ready to move with clarity?

Insights

Webscale Builds AI-Powered Executive Strategy Platform Designed for Business Leaders, Not Developers

FDA's Agency-Wide AI Strategy Is in Flux After Its Biggest Champion Steps Down

Meta Deploys Facial Recognition to Verify Real Humans on Facebook as AI-Generated Fraud Surges

QVC Hosts Vote 80% to Unionize, With Generative AI at the Center of Their Concerns

Sam's Club Requires Every AI Tool to Increase Human Interaction, Not Replace It

Japan Generative AI Adoption Crosses 50% for First Time, Revealing Deep Generational and Global Gaps

IBM Bets on Trust and Governance as Arvind Krishna Overhauls Its Enterprise AI Go-to-Market

Amazon Trims AGI Unit While Committing $200B to AI Infrastructure in 2026

Bank of America Deploys Generative AI in EricaAssist to Support 18,000 Customer Service Reps

UAE Ministry of Finance Hits 97% First-Contact Resolution After Deploying Generative AI in Call Centre

Hippo Insurance Achieves 90% Company-Wide AI Adoption in 30 Days Using Claude

Cigna AI Program Targets $200M in Healthcare Savings by Connecting Patients to Clinicians Faster

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with clarity?