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Features are authored articles. Signals are curated summaries.

Insights

This is where we share what we’re learning.
Some pieces are written from firsthand experience. Others are short signals highlighting ideas worth paying attention to.

Signal

Kroger Transforms Customer Experience with Enterprise-Grade AI Platform

Kroger partners with Google Cloud to deploy enterprise AI platform nationwide, introducing agentic shopping assistants and personalized meal planning capabilities.

January 16, 2026
5 min read
January 11, 2026
January 16, 2026
5 min read
Signal

How Business AI Can Return Humanity's Most Precious Resource – Time

Business AI's real breakthrough isn't efficiency—it's giving organizations back time for deeper, more meaningful work that drives competitive advantage.

January 16, 2026
5 min read
January 9, 2026
January 16, 2026
5 min read
Signal

Agencies Showcase AI Tools at CES 2026 While Facing Implementation Challenges

CES 2026 reveals the gap between AI tool demonstrations and practical marketing implementation as agencies compete for client attention.

January 16, 2026
5 min read
January 9, 2026
January 16, 2026
5 min read
Signal

Your Agentic AI Strategy's Missing Link: Human Resources

While 58% of enterprises pilot AI agents, successful implementation requires unprecedented IT-HR collaboration to manage workforce transformation and establish new human-AI workflows.

January 16, 2026
5 min read
January 9, 2026
January 16, 2026
5 min read
Signal

Home Depot and Google Cloud Pioneer Agentic AI Revolution in Retail Customer Experience

Home Depot and Google Cloud pioneer agentic AI in retail, transforming customer service from reactive support to proactive problem-solving through intelligent digital companions.

January 16, 2026
5 min read
January 11, 2026
January 16, 2026
5 min read
Feature

The Word Agentic Is Everywhere. Here's What It Actually Means.

AWS re:Invent was wall-to-wall agentic AI. Salesforce earnings calls mentioned it twelve times. Every AI newsletter uses the word like you already know what it means. But most people using the term...

Eric Lessman
January 16, 2026
5 min read
January 16, 2026
5 min read
Feature

59% of Marketers Feel Overwhelmed by AI. The Research Shows Why. And It's Not the Technology.

Fifty-nine percent of marketers report feeling overwhelmed by AI.That number jumped from 41.9% in 2023 to 71.7% in 2024. The anxiety is accelerating faster than adoption itself.But here's what the...

Eric Lessman
January 16, 2026
5 min read
January 8, 2026
January 16, 2026
5 min read
Feature

The 10-Hour Decision That Saves 40 Hours a Month

I've watched marketers spend 40 hours learning prompt tricks that save them 4 hours a month.Meanwhile, the ones who invested 10 hours building one Custom GPT are saving 10 hours every week.The math...

Eric Lessman
January 16, 2026
5 min read
January 3, 2026
January 16, 2026
5 min read
Feature

Prompt Engineering Is Already Over. Here's What Replaces It.

Everyone's talking about prompt engineering like it's the finish line.It's not.It's barely the starting gate.The real unlock happens when you stop treating AI as a chatbot and start treating it as a...

Eric Lessman
January 16, 2026
5 min read
January 16, 2026
5 min read
Signal

Data Quality: The Hidden Foundation That Determines AI Success

Most AI failures aren't about algorithms—they're about data quality. Companies with strong knowledge foundations see 45% faster resolution times.

January 16, 2026
5 min read
December 24, 2025
January 16, 2026
5 min read
Signal

The Hidden Costs Behind AI-Powered Marketing Campaigns: What Agencies Won't Tell You

AI marketing promises efficiency but delivers hidden costs in talent, credits, and approval processes that can derail budgets.

January 16, 2026
5 min read
December 24, 2024
January 16, 2026
5 min read
Signal

Maryland Unveils Comprehensive AI Strategy to Transform State Government Operations

Maryland unveils ambitious 5-part AI strategy to transform state operations while maintaining ethical standards and improving citizen services.

January 16, 2026
5 min read
January 14, 2025
January 16, 2026
5 min read