Amdocs Unveils aOS: The First Agentic Operating System Built for Telecom Operations

Amdocs has announced aOS, an agentic operating system specifically designed for telecommunications that promises to transform how communication service providers (CSPs) implement AI strategies. Unlike traditional AI tools that work in isolation, aOS operates on top of any BSS/OSS stack, embedding intelligence directly into telecom operations to deliver measurable business outcomes.

Why This Matters for Telecom AI Strategy

The telecommunications industry has moved beyond AI experimentation into real transformation. aOS addresses the growing complexity of telecom operations across business, IT, and network domains by enabling AI agents to collaborate securely at scale. With Amdocs supporting over 350 operators worldwide and processing billions of daily transactions, this system brings proven telco-grade processes to AI implementation.

Key capabilities include:

• Multi-domain AI collaboration - Agents work together across customer care, monetization, service orchestration, and network operations
• End-to-end workflow automation - Complex processes execute seamlessly across any BSS and OSS environment
• Telco-specific intelligence - Pre-built agent libraries contain industry knowledge and taxonomy

Three-Pillar Architecture

aOS is built on a modular architecture with three core components:

The Cognitive Core provides the generative AI foundation with pre-built telco-specific agent libraries. It supports multiple LLMs while ensuring security, compliance, and observability standards.

CES26 is an agent-driven BSS, OSS, and Network suite that natively supports agentic processes across all telecom operations.

Agentic Operations and Services delivers telco-specific services through a software-driven model, enabling hybrid human-AI workforces.

The system leverages strategic partnerships with NVIDIA, Microsoft, Google, and AWS to deliver high performance across preferred platforms.

"Intelligence doesn't just fuel the business, it defines it," said Anthony Goonetilleke, Group President of Technology at Amdocs. "aOS creates new avenues for growth, elevating experiences, and powering breakthrough efficiencies."

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