SAP Unveils Game-Changing AI Innovations: Joule Gets Smarter and More Accessible

SAP Unveils Game-Changing AI Innovations: Joule Gets Smarter and More Accessible

SAP just announced major AI breakthroughs at its 2025 Sapphire conference that could transform how businesses operate. The company revealed that 34,000 customers are already using SAP Business AI, with over 230 AI scenarios delivered and plans to reach 400 scenarios by year-end.

Key AI Innovations Reshaping Enterprise Software

Joule Becomes the New User Interface
SAP's AI copilot Joule is evolving beyond traditional boundaries. Through a partnership with WalkMe, Joule now works across non-SAP applications, giving it "eyes, legs, and arms" to see what users see. This means employees can access AI assistance anywhere, whether working in SAP systems or third-party applications.

Smart Answer Engine with Perplexity
SAP partnered with Perplexity, the AI-powered answer engine, to combine internal business data with real-world insights. This collaboration enables Joule to answer both company-specific questions and broader business inquiries by seamlessly blending structured and unstructured data sources.

Joule Agents Take Action Autonomously
The new Joule Agents can reason through complex workflows and coordinate with other agents. For example, an environmental health agent can assess chemical storage risks, verify staff qualifications with HR, and recommend protective equipment—all while keeping humans in the loop.

Major Partnerships and Technical Advances

• Physical World Integration: Through collaborations with NEURA Robotics and NVIDIA, SAP Business AI now connects to cognitive robots for tasks like autonomous manufacturing and warehouse operations
• Prompt Engineering Eliminated: SAP's new prompt optimizer, built with Not Diamond, automatically converts prompts when switching between AI models, reducing migration time from days to minutes
• Document Processing Revolution: SAP Document AI now features instant learning—correct an error once, and the system remembers forever

The company also expanded partnerships with Cohere, Deloitte's Zora AI, and AWS to provide more AI model choices and industry-specific solutions.

These innovations signal a fundamental shift where AI becomes the primary interface for enterprise software, making complex business operations as simple as having a conversation.

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