SAP Unveils Game-Changing AI Innovations: Joule Gets Smarter and More Accessible

SAP Unveils Game-Changing AI Innovations: Joule Gets Smarter and More Accessible

SAP is transforming how businesses work with artificial intelligence through major updates to its Business AI platform announced at SAP Sapphire 2025. The enterprise software giant now serves 34,000 customers using SAP Business AI and plans to expand from 230 AI scenarios to over 400 by year-end.

Revolutionary Joule Enhancements Break New Ground

The centerpiece of SAP's announcements is Joule, their generative AI copilot that's becoming the new interface for enterprise software. Through a partnership with WalkMe, Joule can now operate across non-SAP applications, giving users AI assistance everywhere they work.

Key Joule improvements include:

• Cross-platform accessibility through the SAP Joule action bar
• Integration with Perplexity to combine business data with real-world insights
• Always-on proactive recommendations and task completion alerts
• Custom skill creation for any application using natural language

Joule Agents: From Insights to Autonomous Action

SAP introduced Joule Agents that can reason and coordinate to execute complex, multi-step workflows independently while maintaining human oversight. These agents represent a fundamental shift from simple AI assistance to autonomous business process execution.

Examples include an environmental health and safety agent that can assess chemical storage risks and verify staff qualifications, plus a new accruals agent for finance that reduces manual work by 90% during financial close processes.

Enterprise-Grade AI Infrastructure

The company's AI Foundation on SAP Business Technology Platform now offers over 150 capabilities, up from 90 previously. This includes a revolutionary prompt optimizer developed with Not Diamond that eliminates traditional prompt engineering by automatically converting prompts when switching between AI models.

Strategic partnerships are expanding capabilities:

• NEURA Robotics and NVIDIA: Bringing AI into physical robotics for manufacturing and warehouse automation
• Deloitte's Zora AI integration: Creating intelligent digital workforces for complex business tasks
• AWS co-innovation program: Helping partners build industry-specific generative AI solutions

The company also enhanced SAP Document AI, which helped customers like Serax reduce manual work by 33%, and introduced new sustainability-focused AI capabilities for environmental compliance and safety management.

With these innovations, SAP is positioning itself at the forefront of enterprise AI adoption, making sophisticated AI capabilities accessible to businesses of all sizes while maintaining the security and governance requirements of large organizations.

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