NetSuite Positions Business AI as Autopilot, Not Copilot

NetSuite is making a bold claim: AI should be your business’s autopilot, not just a helper riding along.

At its SuiteConnect London 2026 event, CEO and founder Evan Goldberg drew a sharp line between copilots — tools that assist — and autopilots that are deeply embedded in every function of an organization. His message was direct: businesses that build AI into the core of how they operate will outperform those that treat it as an add-on.

"The investment and momentum around AI is real," Goldberg said, "and the opportunity is enormous — as big or probably bigger than the cloud."

What NetSuite Announced

NetSuite unveiled several key additions to its AI-powered platform:

• NetSuite Next: The next-generation platform, powered by a wide range of AI tools, unveiled at SuiteWorld 2025 and now expanding further
• AI Connector Service: Lets companies bring models like Claude into the NetSuite environment in a secure, governed way — controlling how those AI assistants access data, workflows, and analytics
• New MCP Apps: Bring familiar NetSuite experiences directly into popular AI assistants, so employees can interact with their business data from within their preferred AI tools
• AI Connector Service Companion: Opens AI tools to workers at all skill levels, helping them find the right prompt or instruction without needing advanced technical knowledge

The Core Argument

Goldberg acknowledged the flip side of AI’s power: more capability creates more complexity. As signals multiply and decisions need to happen faster, businesses need a system that manages that complexity — not just a tool that responds to prompts.

"This is not just about moving faster," he said. "It’s about creating the conditions for businesses to operate at a completely different altitude."

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